Our pieces are crafted with the utmost attention to detail and care, however from time to time, accidents happen and a chain snaps. Leslie Anne Jewelry is happy to make any repairs within 30 days of purchase. Please keep any broken pieces, as stones/beads could not be available for replacement. Many repairs can be made at a nominal fee, less shipping costs back to us. Please email firstname.lastname@example.org with your order number, contact information, and any photos/details to help begin the process of repair.